Medical Social Work (MSW)

Ruby Hall Clinic’s Medical Social Work (MSW) Department collaborates closely with medical staff to provide exceptional patient care. Founded in 1990, the department currently employs four medical social workers. These social workers address patients’ social, environmental, financial and emotional needs, supporting them throughout their medical journey, from diagnosis to recovery.

Referrals to medical social workers are accepted by doctors, nurses, patients, families, community organisations and other healthcare providers concerned about a patient’s well-being. Social work services are available throughout patient care at the healthcare centre.

More About Medical Social Work

The Focus Areas of Medical Social Workers

We provide counselling for patients and their family members to promote optimal emotional health and coping with any situation.

We organise support group activities for patients, their families, friends and healthcare professionals with complementary therapies, counselling, educational programmes and more

We provide information and referral to community resources for assistance with financial concerns, transportation issues and lodging during treatment.

We provide patients with financial help, information and referral to service organisations, in-house training sessions for healthcare team members and more.

Functions of Medical Social Workers

Organ Donation and Transplant

They are the Point Of Contacts (POCs) in the Organ Donation and Transplant programme.

Registration Of Patients

They help patients register for organs with ZTCC and counsel the patient and their relatives for a cadaveric organ transplant.

Fund Raising

They tie up with fundraising agencies.

Psychosocial Counselling

They counsel all admitted patients who are in need and also live organ transplant patients and donors.

Scheme Assessment

Assessment and securitisation of patients for the IPF scheme.

Psychosocial Assessment

They provide an assessment of the patient and family as to the patient’s illness, physical and mental needs, education and other relevant information. The purpose of this assessment is to assist in the development of the patient’s treatment and discharge plans in concert with the physician, nursing staff and other health care team members involved with the patient.

Psychosocial Interventions

Interventions to help and encourage a patient or family in adjusting to illness, disability and/or hospitalisation in order that the maximum potential for physical, psychological, and social recovery can be attained.

Grief and Loss Counselling

They help counsel grief and loss and also assist with support groups.

Community Outreach Programs

Our Medical Social Workers are committed to Ruby Hall Clinic’s vision of bringing the best of healthcare, to those who need it the most.

Ruby Hall Clinic, one of the largest hospitals in Pune, has dedicated itself to building a healthier community by improving healthcare access, educating people, conducting screening camps and fostering collaborative relationships for the community’s benefit. As part of our Community Outreach, our Medical Social Workers can assist with the following initiatives, to those in the need of healthcare support:

MSW can further assist with

  • Communication between the patient’s family 
and the medical team
  • Pre and post-care planning or preparations 

  • Educating the patient and the staff
  • Involving in the patient follow-ups
  • Rehabilitation of the patient
  • Conducting sessions and crisis intervention
  • Conducting social research
  • Supervising the student social worker or student counsellor
  • Networking with other agencies
  • Networking with government offices

Meet The Team